Introduction and Scope

Mind Network Evolve ("we," "us," or "our") operates from Thailand and provides strategic financial planning services to clients across Southeast Asia. This privacy policy explains how we collect, use, protect, and share your personal information when you use our services, visit our website, or interact with our educational programs.

We take your privacy seriously and are committed to protecting your personal data in accordance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 and international best practices. This policy applies to all personal information we collect through our website, consultation services, educational programs, and client relationships.

Information We Collect

Personal Information Categories

Information Type	Examples	Collection Method
Contact Information	Name, email, phone number, mailing address	Forms, consultations, account registration
Financial Information	Income details, investment goals, risk tolerance	Client intake forms, planning sessions
Technical Information	IP address, browser type, device information	Website analytics, security monitoring
Communication Records	Email exchanges, meeting notes, support tickets	Client service interactions

Automatic Data Collection

When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, referring URLs, and pages visited. We use this information to improve our website performance, understand user preferences, and enhance security.

How We Use Your Information

• Service Delivery: We use your personal and financial information to provide customized financial planning advice, create personalized strategies, and deliver the services you've requested.
• Communication: We use your contact information to respond to inquiries, send service updates, provide educational materials, and maintain ongoing client relationships.
• Legal Compliance: We process your information to comply with Thai financial regulations, tax reporting requirements, and anti-money laundering obligations.
• Service Improvement: We analyze aggregated data to enhance our services, develop new educational content, and improve user experience on our website.
• Security: We use technical information to protect our systems, detect fraudulent activity, and ensure the security of your personal and financial data.

Legal Basis for Processing

Under Thailand's PDPA, we process your personal data based on the following legal grounds:

Consent: For marketing communications and non-essential services, we rely on your explicit consent. You can withdraw this consent at any time by contacting us directly.

Contractual Necessity: We process your information to fulfill our contractual obligations when providing financial planning services, including creating personalized strategies and maintaining client relationships.

Legal Obligation: We process certain data to comply with Thai financial regulations, tax laws, and reporting requirements applicable to financial service providers.

Your Privacy Rights

Exercising Your Rights

To exercise any of these rights, send a written request to our privacy officer at [email protected]. Include your full name, contact information, and specific details about your request. We may need to verify your identity before processing requests involving sensitive information.

Data Sharing and Third Parties

Service Providers

We work with trusted third-party service providers who help us deliver our services effectively. These include cloud hosting providers, email communication platforms, and financial analysis software providers. All service providers are contractually required to protect your information and use it only for specified purposes.

Regulatory Disclosures

We may share your information with Thai regulatory authorities, tax officials, or law enforcement agencies when required by law. This includes compliance with anti-money laundering regulations, tax reporting obligations, and responses to valid legal requests.

Business Transfers

In the event of a business sale, merger, or acquisition, your personal information may be transferred to the acquiring entity. We'll provide advance notice of such transfers and ensure the new entity maintains equivalent privacy protections.

Data Security Measures

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, disclosure, or misuse. Our security framework includes both technical and organizational safeguards designed to maintain the confidentiality and integrity of your data.

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols. This includes financial information, personal details, and communication records.
• Access Controls: We use multi-factor authentication and role-based access controls to ensure only authorized personnel can access client information based on their job responsibilities.
• Regular Audits: We conduct quarterly security audits and vulnerability assessments to identify and address potential security gaps in our systems and processes.
• Employee Training: All staff members receive regular privacy and security training to ensure they understand their responsibilities in protecting client information.
• Incident Response: We maintain a comprehensive incident response plan to quickly address any potential data breaches and minimize impact on affected individuals.

Data Retention Periods

International Data Transfers

Some of our service providers may be located outside Thailand. When we transfer your personal data internationally, we ensure adequate protection through approved transfer mechanisms such as standard contractual clauses, adequacy decisions, or binding corporate rules.

We primarily use service providers in countries with adequate data protection frameworks, including Singapore, Japan, and the European Union. For transfers to other countries, we implement additional safeguards to ensure your information remains protected according to Thai data protection standards.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. We use both essential cookies necessary for website functionality and optional cookies for analytics and user experience improvements.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality, but you can still access most of our content and request services through alternative contact methods.

Children's Privacy

Our services are designed for adults making financial planning decisions. We don't knowingly collect personal information from individuals under 18 years of age. If we become aware that we've inadvertently collected information from a minor, we'll delete it promptly and take steps to prevent future collection.

Policy Updates

We review and update this privacy policy annually or when significant changes occur in our data processing practices. Material changes will be communicated through email notifications to active clients and prominent website notices for at least 30 days before implementation.

Minor updates, such as contact information changes or clarifications that don't affect your rights, will be made directly to this page with updated revision dates.

Contact Information for Privacy Matters